Gartner Magic Quadrant Ccaas 2024 Report . Genesys was recognised by gartner as a. Genesys was recognized by gartner as a leader — and positioned highest in execution.
You can download a copy of the full report here. As cloud contact center offers mature, organizations are starting to consolidate to a single ccaas provider for operations in multiple regions.
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2022 Leader in CCaaS Magic Quadrant Gartner Genesys , The 2023 gartner® magic quadrant™ for ccaas evaluates nine vendors on their completeness of vision and ability to execute.
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